Complaints Policy
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At Home Lifts, we are dedicated to providing exceptional service and products. However, we understand that there may be times when our service does not meet expectations. This Complaints Policy is designed to guide you through the process of making a complaint and to assure you of our commitment to resolving it to your satisfaction.
Making a Complaint
- How to Complain: If you are not satisfied with any aspect of our service or products, please let us know. You can lodge a complaint via email at [email protected].
- Information to Provide: When making a complaint, please provide your name, contact details, a detailed description of your complaint, and any relevant documents or correspondence.
Our Complaints Process
- Acknowledgement: We will acknowledge receipt of your complaint.
- Investigation: Your complaint will be investigated thoroughly and fairly. We may need to contact you to seek further information or clarification.
- Resolution: We aim to resolve complaints as quickly as possible. We will keep you updated on the progress of your complaint and strive to resolve it.
- Final Response: Once we have concluded our investigation, we will provide you with a final response detailing the outcome and any actions taken.
Confidentiality
- All complaints will be handled confidentially and in compliance with our Privacy Policy.
Continuous Improvement
- We take all complaints seriously and use them as an opportunity to improve our services and customer experience.
Contact Us
If you have any questions about our Complaints Policy or need assistance in making a complaint, please do not hesitate to contact us.